Last updated: August 19, 2026
We want returns to be clear and fair. This Refund Policy applies to purchases made through tendycare.com and forms part of our Terms and Conditions. Nothing in this policy limits any consumer guarantee, warranty, recall remedy, or other right that cannot lawfully be excluded.
1. 30-day voluntary return period
You may request a voluntary return of an eligible product within 30 calendar days after delivery. To start a return, email support@tendycare.com with your order number, the item, and the reason for the return. Please do not send an item to an address shown on a product package or elsewhere without authorization; we will provide the correct return instructions and address.
2. Eligible condition
For a change-of-mind return, the product must be unused, unaltered, clean, and complete with included parts, accessories, manuals, and promotional items. Original packaging is required where reasonably necessary to protect the product or confirm that it remains resalable. You may inspect an item as reasonably necessary to determine its nature, characteristics, and function, subject to applicable law.
3. Limited change-of-mind exclusions
The following may be ineligible for a voluntary change-of-mind return only when the restriction was clearly disclosed on the product page or before payment:
- a sealed health or hygiene product after its safety seal has been broken, where the item is unsuitable for return for genuine health-protection or hygiene reasons;
- opened consumables, test strips, lancets, sterile items, or similar products that cannot safely be resold;
- custom-made, personalized, or special-order products;
- digital goods, gift cards, or final-sale items clearly identified before purchase; and
- items contaminated, misused, altered, or damaged after delivery through causes unrelated to a defect.
These exclusions do not apply to products that are damaged on arrival, defective, unsafe, recalled, misdescribed, or incorrect, or to warranty and statutory rights that cannot be waived.
4. Damaged, defective, incorrect, or missing items
Contact us as soon as reasonably possible if an item arrives damaged, appears defective, is different from what you ordered, or a part is missing. Include the order number and, when practical, photos or video that show the issue and packaging. Prompt notice helps us investigate, but does not remove rights that cannot legally be limited by a short reporting deadline.
When the problem is our responsibility, we will provide a prepaid label or reimburse reasonable authorized return costs and offer the remedy required by law, which may include repair, replacement, price reduction, or refund. Do not dispose of the item unless we instruct you to do so.
5. Return shipping and other deductions
For an ordinary change-of-mind return, you are responsible for return shipping unless we agree otherwise or applicable law requires us to pay it. Use a trackable method and package the item securely. Original expedited or premium shipping charges are generally not refundable beyond the cost of standard delivery, except where required by law. We do not charge an undisclosed restocking fee. Any product-specific fee or lawful deduction for diminished value must be shown before purchase and applied fairly.
6. Inspection and refunds
After an authorized return is received, we will inspect it and notify you of approval or any documented issue. Approved refunds are normally issued to the original payment method within 5 business days after receipt and inspection. Your bank or payment provider may take additional time, often 5–10 business days, to post the credit. We will meet any shorter deadline required by law. Refunds for orders canceled because of a shipping delay will be processed within the timeframe required by applicable law.
7. Exchanges and replacements
Where available, we may replace an incorrect, damaged, or defective item. For a size, preference, or other change-of-mind request, the clearest process is usually to return the eligible item for a refund and place a new order. Replacement availability is not guaranteed.
8. Bundles, gifts, and promotions
Bundle components should be returned together unless an item is defective or we authorize a partial return. Refunds reflect discounts actually paid and may be adjusted fairly if keeping part of a bundle changes the disclosed promotion. A refund for a gift is normally issued to the original payment method unless applicable law or a stated gift-return program provides otherwise.
9. Order cancellations
Contact us promptly to request cancellation before dispatch. We will try to help, but cannot guarantee cancellation once processing or shipment has begun. If an order is not shipped within the promised or legally required time, cancellation and refund rights are described in our Shipping Policy.
10. International and mandatory consumer rights
If the law where you live gives you a longer return period, a cooling-off right, a right to standard-delivery charges, or remedies for faulty goods, those rights apply in addition to this policy. Where a lawful cancellation right applies, we will provide the required instructions and refund within the required time. Health and hygiene exclusions are interpreted narrowly and only as permitted by applicable law.
11. Abuse and fraud
We may refuse a voluntary return that does not meet this policy or shows evidence of fraud, substitution, or intentional abuse. We will explain the reason and will not use this section to deny a valid claim for a defective product or a mandatory legal right.
12. Contact us
To request a return or ask about a refund, email support@tendycare.com or call +1 844-686-2143. Include your order number and the product name.