Last updated: August 19, 2026
These Terms and Conditions (“Terms”) govern your use of tendycare.com (the “Site”) and purchases made through the Site. “TendyCare,” “we,” “us,” and “our” mean the operator of this Site and the seller of products purchased through it. By using the Site or placing an order, you agree to these Terms and the policies linked below. If you do not agree, please do not use the Site.
1. Eligibility and accounts
You must be legally able to enter into a contract in your location, or use the Site with the involvement of a parent or legal guardian. You agree to provide accurate, current information and to protect your account credentials. You are responsible for activity under your account unless caused by our failure to use reasonable security.
2. Acceptable use
You may use the Site only for lawful personal or business purchasing purposes. You must not interfere with Site security or operation, introduce malicious code, attempt unauthorized access, misuse another person’s information, infringe intellectual-property rights, make fraudulent purchases, or use automated tools in a way that unreasonably burdens the Site. We may restrict access where reasonably necessary to protect customers, the Site, or comply with law.
3. Product information and medical notice
We aim to present product descriptions, specifications, availability, pricing, and images accurately. Screen colors, packaging, and minor non-material details may vary. We will not knowingly substitute a materially different product without your consent. Availability is not guaranteed until an order is accepted.
Site content is general product information and is not medical advice, diagnosis, or a substitute for care from a qualified professional. Read and follow the manufacturer’s labeling, instructions, warnings, contraindications, and maintenance requirements. Ask a qualified healthcare professional whether a product is appropriate for you. Seek emergency care for urgent symptoms. Product authorization, intended use, prescription status, and availability can vary by country or region.
4. Orders and acceptance
An order confirmation acknowledges that we received your order; it does not necessarily mean we accepted it. Unless applicable law requires otherwise, acceptance occurs when the product is dispatched or when we expressly confirm acceptance. We may cancel before acceptance for unavailability, an obvious pricing or description error, suspected fraud, payment failure, legal or regulatory restrictions, or an unsupported destination. If we cancel after payment authorization or capture, we will promptly release the authorization or refund the amount paid.
Please review your order and delivery details before submitting it. Contact us promptly if a change is needed. Changes and cancellations are not guaranteed after dispatch.
5. Prices, taxes, and payment
Prices are shown in the currency displayed at checkout, generally U.S. dollars unless stated otherwise. Shipping charges, taxes, duties, and other applicable amounts are shown or described before you submit the order when they can reasonably be calculated. You authorize us and our payment providers to charge the selected payment method. We may correct an obvious error before acceptance and will give you the choice to proceed at the correct price or cancel. We will not increase the accepted product price without your agreement.
6. Shipping and delivery
Shipping options depend on the product and destination. Processing and transit estimates are estimates, not guarantees, unless expressly stated. Our Shipping Policy explains destinations, costs, tracking, delays, customs, lost or damaged shipments, and cancellation rights. It forms part of these Terms.
7. Returns and refunds
Eligible change-of-mind returns may be requested within 30 calendar days after delivery, subject to product condition and limited health, hygiene, custom, or final-sale exclusions disclosed before purchase. Damaged, defective, misdescribed, incorrect, and recalled products are handled separately and are not excluded merely because a hygiene seal was opened. See our Refund Policy, which forms part of these Terms.
8. Warranties and statutory rights
Any voluntary commercial warranty applies only when it is clearly identified on the relevant product page or in a warranty document available before purchase. Its provider, duration, coverage, exclusions, and remedies may vary by product. A manufacturer’s warranty is provided by the manufacturer unless TendyCare is expressly named as the warrantor.
Nothing in these Terms or our policies excludes, restricts, or replaces any consumer guarantee, implied warranty, product-liability remedy, or other right that cannot lawfully be excluded. Voluntary returns and commercial warranties are in addition to those rights.
9. Promotions and discounts
Promotions may have stated dates, locations, product exclusions, minimum spends, or other conditions. Unless stated otherwise, discounts cannot be combined, have no cash value, and apply while supplies last. We may correct a promotion used contrary to its disclosed terms, but we will not alter an accepted order without your agreement.
10. Intellectual property
The Site’s design, text, graphics, logos, and original content are owned by or licensed to TendyCare and protected by applicable law. You may view and print reasonable portions for personal, non-commercial use. No other right is granted without written permission. Product names and third-party marks belong to their respective owners.
11. Reviews and other user content
If you submit a review, photo, question, or other content, you confirm that it is accurate to your knowledge, lawful, and does not violate another person’s rights. You retain ownership and grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display that content for operating and promoting the Site and products. We may moderate content for unlawful material, spam, privacy violations, or irrelevance. Nothing in these Terms restricts an honest review or lawful report to a regulator or consumer-protection body.
12. Third-party services and links
Payment processors, carriers, manufacturers, and linked websites may provide services under their own terms and privacy practices. We are not responsible for an unrelated third-party site merely because we link to it. We remain responsible for our obligations as seller to the extent required by applicable law.
13. Site availability and limitation of liability
We use reasonable care in operating the Site, but do not promise that it will always be uninterrupted or error-free. To the maximum extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, product liability, breach of a non-excludable obligation, or any other liability that cannot lawfully be excluded or limited.
14. Events beyond reasonable control
We are not responsible for delay caused by events beyond our reasonable control, such as severe weather, carrier disruption, labor action, public emergency, government action, or systems outage, provided we take reasonable steps to reduce the impact. This section does not remove any legal right to cancel a delayed order or receive a refund.
15. Applicable law and disputes
These Terms are governed by the law applicable to your transaction, without excluding mandatory protections available in your place of residence. Please contact us first so we can try to resolve a concern promptly. Nothing here prevents either party from using a court, regulator, or dispute process available under applicable law.
16. Changes to these Terms
We may update these Terms prospectively. The “Last updated” date identifies the current version. Material changes will be presented in a reasonably prominent way. An order is governed by the version made available when the order was placed, unless a change is required by law or you agree otherwise.
17. General terms
If a provision is unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. These Terms, together with the policies and product-specific terms linked at purchase, form the agreement for Site use and orders. If product-specific terms conflict with these Terms, the more specific term controls, subject always to mandatory law.
18. Contact us
Questions about these Terms may be sent to support@tendycare.com or by phone at +1 844-686-2143. For returns, contact us before sending an item so we can provide the correct return instructions and address.