Last updated: August 19, 2026
This Shipping Policy explains how orders placed through tendycare.com are processed and delivered. It forms part of our Terms and Conditions. Shipping availability, methods, charges, and estimates can vary by product and destination.
1. Where we ship
We ship only to destinations for which an available shipping method is displayed at checkout or confirmed by us. Some products cannot be shipped to certain countries, states, territories, P.O. boxes, military addresses, or remote locations because of carrier, size, battery, medical-device, import, or regulatory restrictions. The ability to enter an address does not guarantee that every product can be delivered there.
2. Processing and delivery estimates
Order processing time is the time needed to verify payment, confirm availability, and prepare an item for dispatch. Carrier transit time begins after dispatch. Any estimate shown on a product page, at checkout, or in an order confirmation is an estimate rather than a guaranteed delivery date unless expressly identified as guaranteed. Weekends, public holidays, address verification, and regulated-product checks may affect timing.
If no shipping time is stated, we will ship within 30 days of receiving a properly completed order, unless you agree to a later date or a different rule is required by law. If we cannot ship within the promised or legally required time, we will notify you with a revised date or explain that the date is unknown and give you the option required by applicable law to agree to the delay or cancel for a full refund. We remain responsible for this process when a fulfillment partner or carrier is involved.
3. Shipping charges and free-shipping offers
Available methods and charges are shown at checkout before you submit the order. A free standard-shipping promotion may be offered on eligible orders over $50 when shown in the cart or checkout. Eligibility can depend on destination, merchandise subtotal after discounts, product size or weight, and other disclosed promotion terms. Oversized, freight, expedited, special-order, and international shipments may be excluded. Taxes, duties, and import charges do not count toward a free-shipping threshold.
4. Tracking and split shipments
When tracking is available, it will be sent to the contact information supplied with the order. Tracking may take time to update after dispatch. Items in one order may ship separately due to availability, warehouse location, or product restrictions. Unless disclosed before purchase, you will not be charged extra merely because we split an order.
5. Address changes and cancellations
Please provide a complete, accurate delivery address and review it before ordering. Contact support@tendycare.com as soon as possible if a correction or cancellation is needed. We will try to help before dispatch, but cannot guarantee a change after processing begins. We will never replace an unavailable product with a materially different item without your agreement.
6. International orders, customs, and import charges
International availability is limited to the destinations and products permitted at checkout. Unless checkout expressly states that duties and taxes are prepaid, the recipient may be responsible for customs duties, import taxes, brokerage fees, and local compliance requirements. Customs processing can delay delivery. TendyCare does not promise that an order is “customs free.” If we learn before dispatch that an item cannot lawfully be shipped to the destination, we will cancel the affected item and refund the amount paid for it.
7. Delayed, lost, damaged, incorrect, or missing shipments
If an order is materially delayed, lost, arrives damaged, contains the wrong item, or is missing an item, contact us promptly with the order number and a description of the issue. Photos of the package and item may help us investigate, but a failure to report within a short informal window does not waive rights that cannot legally be waived. We may confirm delivery details with the carrier and will provide the remedy required by law, which may include replacement or refund. A carrier’s “delivered” scan is relevant but does not automatically end our responsibility.
8. Refused and undeliverable packages
If a package is returned because of an incorrect address supplied by the customer, repeated failed delivery, or an unexcused refusal, we may deduct actual outbound or return costs from a voluntary refund only when disclosed and permitted by law. We do not make that deduction when the return resulted from our error, carrier loss or damage, a lawful cancellation of a delayed order, or where mandatory law requires otherwise.
9. Risk of loss and mandatory rights
Responsibility for goods remains with TendyCare until delivery to you or a person you designate where applicable law so requires. Nothing in this policy limits any delivery, cancellation, refund, or consumer right that cannot lawfully be excluded.
10. Contact us
For shipping help, email support@tendycare.com or call +1 844-686-2143. Please include your order number. Returns are handled under our Refund Policy.